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JENNIER MARSH, DIRECTOR OF HOTLINE AND AFFILIATE SERVICES FOR THE RAPE, ABUSE, AND INCEST NATIONAL NETWORK: Although getting standards in place at your organization in the beginning can be a lot of work, in the long run it makes everything easier. It makes process moves smoother. Staff are better trained, and that, in the end, will free up more time. And just having an easy clear process internally as well as externally will alleviate the explanations and having to backtrack. And just overall, in the end, it's far easier to run an organization that adheres to clear basic standards than it is to kind of piecemeal and make it up as you go along.