Office for Victims of Crime
International Terrorism Victim Expense Reimbursement Program Report to Congress
NCJ # 240997

Future Program Needs and Improvements

While there have been important achievements since ITVERP began, we must ensure that resources continue to be readily and easily accessible to victims and their families. During this past year, OVC learned valuable information that will guide future enhancements to ITVERP.

Enhancing customer service and communication with claimants continues to be a program priority. OVC will continue to focus on customer service, including reviewing the ITVERP claim process and improving staff communication with victims and families applying for reimbursement. Additionally, OVC recognizes the importance of collaborating with other agencies and organizations and will continue to expand its partnership network.

As ITVERP continues to assist victims and their families in the aftermath of international terrorist incidents, OVC will refine and enhance its outreach and customer service efforts. In the coming year, OVC will focus on augmenting several program areas, including outreach efforts to victims of terrorist incidents occurring outside the United States, coordination with state compensation programs, and coordination with other federal agencies and organizations.