Office for Victims of Crime
International Terrorism Victim Expense Reimbursement Program Report to Congress
NCJ # 240997

Reimbursement Activities

This section highlights the activities and accomplishments related to ITVERP’s main function of processing applications for reimbursement, including—
  • The number of applications received;
  • The status of claims;
  • The current processing time for claims;
  • Details regarding reimbursements paid to claimants; and
  • The number of appeals under the program to date.

Applications Received and Processed

During this reporting period, ITVERP received 38 new applications for reimbursement. The applications reflect terrorist incidents dating from June 14, 1985, to December 18, 2010. Exhibit 5 illustrates the number of applications received during each ITVERP reporting period since the program’s inception in 2006.

Exhibit 5: Applications Received by ITVERP

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Status of Claims

As claims reach certain phases in the application process, OVC assigns them one of four related statuses. Claims may be in process for several weeks while eligibility and expenses are verified, additional information is requested, etc. Frequently, claimants initiate the application process but do not provide complete information. Claimants have 120 calendar days from the time ITVERP receives their initial application to provide the necessary information or the claim will become inactive. A claim is considered paid after a claimant receives payment. A claim is considered inactive if the claim is denied.

At the end of this reporting period, there were 71 active claims, of which 59 claims were in process, 6 claims were pending National Security Division (NSD) designation, and 6 claims were partially paid. ITVERP has paid 107 claims, denied 27 claims, and designated 7 claims inactive/unresponsive. Exhibit 6 presents the status of all ITVERP claims.


Exhibit 6: Status of ITVERP Claims (as of August 2011)

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Processing Time

Processing ITVERP claims requires verification of claimant eligibility and that the expenses submitted are processed in compliance with ITVERP regulations. Denied claims typically require less time to process because ITVERP does not have to wait for the application to be completed by the claimant or for expenses to be verified in order to determine the applicant’s eligibility. Exhibit 7 shows the average length of time it took to process the 107 paid claims and the 27 denied claims completed at the end of this reporting period.

Exhibit 7: Average Length of Time To Process ITVERP Claims

Exhibit 8 shows the percentage of time spent on different steps in the claims process, broken down by paid and denied claims.

Exhibit 8: Average Time Spent Processing ITVERP Paid and Denied Claims

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Reimbursement Requests by Expense Categories

Potential claimants who have incurred multiple expenses as a result of their victimization may apply for reimbursement in more than one expense category. ITVERP case managers work closely with claimants and potential claimants to assess and fully identify their needs to ensure they receive the maximum reimbursement allowable. Exhibit 9 shows the number of reimbursements requested, by category, during this reporting period; many claimants applied for reimbursement under multiple expense categories.

Exhibit 9: Number of Reimbursement Requests by Expense Category

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