We have received reports of a scam in which scammers are claiming to be from the National Elder Fraud Hotline and threatening to file suits against the phone call recipient. In some instances, personal identifiable information (PII) is requested. Do not provide PII, such as a social security number, or money in response to these false claims. Learn more.
If you or someone you know has been a victim of elder fraud, help is standing by at the National Elder Fraud Hotline.
Monday–Friday, 10:00 a.m.–6:00 p.m. eastern time
English/Español/Other languages available
Financial scams and abuses that target older people are happening more and more.
This hotline is a free resource created by the U.S. Department of Justice (DOJ), Office for Victims of Crime for people to report fraud against anyone age 60 or older.
Reporting suspected fraud is the first step.
Reporting can help authorities try to stop those who commit fraud and also help prevent others from becoming victims. Our experts will help you navigate this process.
The hotline is staffed by professionals
who know how to support victims of
fraud. Don’t worry, you can count on our
case managers to be caring and understanding.
Personalized service at no cost to you.
You will reach a case manager who will help you through the reporting process at the federal, state, and local levels. You will also be connected with other resources on a case-by-case basis.
Fraud and romance scams aimed at older adults resulted in losses of more than $184 million in 2018. Many crimes go unreported because victims are scared, embarrassed, or don’t know who to call. That’s why DOJ created the hotline.
Information from FBI Internet Crime Complaint Center, March 2019.
What to expect when you call.
We will respond quickly. We strive to connect you to a live contact as soon as possible.
You will be assigned a case manager, who will remain your point of contact.
You will always be treated with understanding and respect.
If you or someone you know has been a victim of elder fraud, help is standing by
at the National Elder Fraud Hotline.
833–FRAUD–11 or 833–372–8311
Monday–Friday, 10:00 a.m.–6:00 p.m. eastern time, English/Español/Other languages available
Fraud Alert: National Elder Fraud Hotline Impersonation Scams
The National Elder Fraud Hotline has received reports that the Hotline's name and phone number are being used as part of a scam.
These scammers falsely represent themselves as Hotline staff and attempt to obtain personal information or money through threats, including a claim that the caller is filing a suit against the call recipient.
We encourage the public to remain vigilant and do not provide personal identifiable information (PII), such as a social security number, or money in response to these false claims.
If you have received a scam phone call, email, or message, you may report it to the Federal Trade Commission online or by calling 877–FTC–HELP (877–382–4357). After reporting the incident to the FTC, please contact the Hotline at 833-372-8311 so we can track the frequency with which this scam is happening.
View the Hotline’s Common Scams and Warning Signs webpage and the Federal Trade Commission's How to Spot, Stop, & Report Government Imposter Scams infographic for information on avoiding and responding to these scams.