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Resources

  • Elder Justice Initiative: The mission of the Elder Justice Initiative is to support and coordinate the Department’s enforcement and programmatic efforts to combat elder abuse, neglect, and financial fraud and scams that target our Nation’s seniors.
    https://www.justice.gov/elderjustice
     
  • Federal Bureau of Investigation (FBI), Internet Crime Complaint Center (IC3): You may file a complaint with IC3 if you believe you have been the victim of an Internet crime or if you want to file on behalf of another person you believe has been such a victim. Trained analysts at IC3 review and research the complaints and disseminate information to federal, state, local, or international law enforcement or regulatory agencies for criminal, civil, or administrative action, as appropriate.
    https://www.ic3.gov
     
  • FBI Field Offices: The FBI has 56 field offices (also called divisions) centrally located in major metropolitan areas across the United States and Puerto Rico where the FBI carries out investigations, assesses local and regional crime threats, and works closely with partners on cases and operations.
    https://www.fbi.gov/contact-us/field-offices
     
  • Office for Victims of Crime (OVC): OVC is one of six components within the Office of Justice Programs at the U.S. Department of Justice. OVC is committed to enhancing the Nation’s capacity to assist crime victims and to providing leadership in changing attitudes, policies, and practices to promote justice and healing for all victims of crime. 
    https://www.ovc.gov or 202–307–5983 (general information)

Federal Trade Commission (FTC): The FTC is a federal agency with a unique dual mission to protect consumers and promote competition. The FTC protects consumers by stopping unfair, deceptive, or fraudulent practices in the marketplace. The FTC conducts investigations, sues companies and people that violate the law, develops rules to ensure a vibrant marketplace, and educates consumers and businesses about their rights and responsibilities.

  • FTC Complaint Assistant: FTC reports go into the FTC's Consumer Sentinel database, which is available to federal, state, and local law enforcement across the country. The FTC uses these reports to investigate and bring cases against those who commit fraud, scams, and bad business practices but can’t resolve reports on behalf of individuals. The FTC also uses reports to spot trends, educate the public, and share data about what is happening in your community.
    https://www.ftccomplaintassistant.gov or 877–382–4357
     
  • IdentityTheft.gov: IdentityTheft.gov is the Federal Government’s one-stop resource for identity theft victims. The site provides streamlined checklists and sample letters to guide you through the recovery process.
    https://www.identitytheft.gov or 877–438–4338

Administration for Community Living (ACL)

  • National Center on Elder Abuse: The National Center on Elder Abuse (NCEA) serves as a national resource center dedicated to the prevention of elder mistreatment. To carry out its mission, NCEA disseminates elder abuse information to professionals and the public and provides technical assistance and training to states and community-based organizations.
    https://ncea.acl.gov or 855–500–3537 (ELDR)
     
  • National Center on Law and Elder Rights (NCLER): NCLER provides the legal services and aging and disability communities with the tools and resources they need to serve older adults with the greatest economic and social needs. A centralized, one-stop shop for legal assistance, NCLER provides legal training, case consultations, and technical assistance on legal systems development.
    https://ncler.acl.gov
     
  • Eldercare Locator: This public service of the U.S. Administration on Aging connects you to services for older adults and their families.
    https://eldercare.acl.gov or 800–677–1116

Consumer Financial Protection Bureau (CFPB): CFPB regulates the offering and provision of consumer financial products or services under federal consumer financial laws and educates and empowers consumers to make better informed financial decisions. If you have a complaint with a financial product or service, you can report this to CFPB. After your complaint is filed, CFPB will work to get a response from the company you reported.
https://www.consumerfinance.gov or 855–411–2372

Social Security Administration (SSA), Office of the Inspector General (OIG): The OIG is directly responsible for meeting the statutory mission of promoting economy, efficiency, and effectiveness in the administration of SSA programs and operations and to prevent and detect fraud, waste, abuse, and mismanagement in such programs and operations. OIG investigates a variety of situations that may be considered fraud. You can report Social Security scams and other Social Security fraud, waste, and abuse to the SSA OIG.
https://oig.ssa.gov or 800–269–0271

Internal Revenue Service (IRS), Treasury Inspector General for Tax Administration (TIGTA): TIGTA provides independent oversight of IRS activities. TIGTA promotes the economy, efficiency, and effectiveness in the administration of the internal revenue laws. It is also committed to the prevention and detection of fraud, waste, and abuse within the IRS and related entities. You can report IRS imposter scams to TIGTA. You can also report fraud, waste, mismanagement, and abuse in IRS programs and operations to TIGTA.
https://www.treasury.gov/tigta or 800–366–4484

U.S. Department of Health and Human Services (HHS) Office of the Inspector General (OIG) Hotline: OIG Hotline operations accept tips and complaints from all sources about potential fraud, waste, abuse, and mismanagement in HHS programs. The HHS-OIG Hotline reviews and investigates thousands of complaints each year.
https://oig.hhs.gov/fraud/report-fraud/index.asp or 800–HHS–TIPS (800–447–8477)

Securities and Exchange Commission (SEC): The SEC has a three-part mission: (1) Protect investors; (2) Maintain fair, orderly, and efficient markets; and (3) Facilitate capital formation. You can file a complaint or provide the SEC with tips on potential securities law violations via the SEC’s website. Information reported to the SEC may alert the SEC to broker or firm misconduct, an unfair practice in the securities industry that needs to be changed, or the latest fraud.
https://www.sec.gov or 800–SEC–0330 or 202–551–6551

Financial Industry Regulatory Authority (FINRA) Securities Helpline for Seniors: A toll free number that senior investors can call to get assistance from FINRA or raise concerns about issues with brokerage accounts and investments.
https://www.finra.org/investors/have-problem/helpline-seniors or 844–57–HELPS (844–574–3577)

Commodity Futures Trading Commission (CFTC): The mission of CFTC is to promote the integrity, resilience, and vibrancy of the U.S. derivatives markets through sound regulation. The CFTC Division of Enforcement investigates and prosecutes alleged violations of the Commodity Exchange Act and Commission regulations. The CFTC Reparations program provides an inexpensive, impartial, and efficient forum for customer complaints against futures industry professionals for alleged violations of the Commodity Exchange Act. The CFTC also takes complaints of fraud/suspicious activity involving cryptocurrency or other digital assets.
https://www.cftc.gov
Report suspicious activities or information to the CFTC: 866–366–2382
File a complaint with the CFTC Reparations program: 202–418–5250

U.S. Secret Service: The United States Secret Service is a federal law enforcement agency with headquarters in Washington, D.C., and more than 150 offices throughout the United States and abroad. The Secret Service has primary jurisdiction to investigate threats against Secret Service protectees, as well as financial crimes, which include counterfeiting of U.S. currency or other U.S. Government obligations; forgery or theft of U.S. Treasury checks, bonds, or other securities; credit card fraud; telecommunications fraud; and computer fraud, identify fraud, and certain other crimes affecting federally insured financial institutions.
https://www.secretservice.gov/contact/field-offices

Eldercare Locator: This public service of the U.S. Administration on Aging connects you to services for older adults and their families.
https://eldercare.acl.gov or 800–677–1116

OVC Online Directory of Crime Victim Services: This is a resource from the Office for Victims of Crime (OVC). Since its launch in 2003, the Directory has helped thousands of crime victims and service providers find nonemergency crime victim service agencies in the United States and abroad.
https://ovc.ncjrs.gov/findvictimservices

National Association of Area Agencies on Aging: The National Association of Area Agencies on Aging (n4a) is a 501(c)(3) membership association representing America’s national network of 622 Area Agencies on Aging (AAAs) and providing a voice in the nation’s capital for the 256 Title VI Native American aging programs.
https://www.n4a.org or 202–872–0888

AARP: AARP is a nonprofit, nonpartisan organization that empowers people to choose how they live as they age. AARP runs many programs, and its website includes a wealth of resources for older adults. AARP’s team of fraud fighters has the real-world tips and tools to help protect you and your loved ones.
https://www.aarp.org or 877–908–3360 (scam helpline)

National Adult Protective Services Association (NAPSA): NAPSA is a national nonprofit 501(c)(3) organization with members in all 50 states. The goal of NAPSA is to provide Adult Protective Services (APS) programs a forum for sharing information, solving problems, and improving the quality of services for victims of elder and vulnerable adult mistreatment. Its mission is to strengthen the capacity of APS at the national, state, and local levels to effectively and efficiently recognize, report, and respond to the needs of elders and adults with disabilities who are the victims of abuse, neglect, or exploitation, and to prevent such abuse whenever possible.
https://www.napsa-now.org or 202–370–6292

The National Consumer Voice for Quality Long-Term Care: The Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. The Consumer Voice is a primary source of information and tools for consumers, families, caregivers, advocates, and ombudsmen to help ensure quality care for the individual.
https://theconsumervoice.org or 202–332–2275

Credit Bureaus: Three nationwide credit bureaus keep records of your credit history. If someone has misused your personal information—or even if you're concerned about identity theft but haven't yet become a victim—you can place a fraud alert. Contact the national credit bureaus to request fraud alerts, credit freezes (also known as security freezes), and opt outs from pre‑screened credit offers.

National Human Trafficking Hotline: The National Human Trafficking Hotline connects victims and survivors of sex and labor trafficking with services and supports to get help and stay safe. The Trafficking Hotline also receives tips about potential situations of sex and labor trafficking and facilitates reporting that information to the appropriate authorities in certain cases.
https://humantraffickinghotline.org or 888–373–7888 (24/7)

National Domestic Violence Hotline: 24 hours a day, 7 days a week, 365 days a year, the National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse. Contacts to The Hotline can expect highly trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in more than 200 languages.
https://www.thehotline.org or 800–799–7233 (24/7)

Childhelp National Child Abuse Hotline: The Childhelp National Child Abuse Hotline is dedicated to the prevention of child abuse. Serving the United States and Canada, the hotline is staffed 24 hours a day, 7 days a week with professional crisis counselors who—through interpreters—provide assistance in more than 170 languages. The hotline offers crisis intervention, information, and referrals to thousands of emergency, social service, and support resources. All calls are confidential.
https://www.childhelp.org/hotline or 800–422–4453 (24/7)

National Center for Missing & Exploited Children (NCMEC): As the Nation's clearinghouse and comprehensive reporting center for all issues related to the prevention of and recovery from child victimization, NCMEC leads the fight against abduction, abuse, and exploitation—because every child deserves a safe childhood. To report information about a missing or exploited child, call NCMEC's 24-Hour Call Center.
https://www.missingkids.org/HOME or 800–THE–LOST (800–843–5678)

National Suicide Prevention Lifeline: We can all help prevent suicide. The Lifeline provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
https://suicidepreventionlifeline.org or 800–273–8255 (24/7)

National Alliance on Mental Illness (NAMI): The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals, and support to people living with a mental health condition, their family members and caregivers, mental health providers, and the public. HelpLine staff and volunteers are experienced, well-trained, and able to provide guidance.
https://www.nami.org/help or 800–950–6264 (10:00 a.m.–6:00 p.m. E.T.)

National Sexual Assault Telephone Hotline (RAINN): Calling the National Sexual Assault Hotline gives you access to a range of free services. Call to be connected with a trained staff member from a sexual assault service provider in your area.
https://www.rainn.org/about-national-sexual-assault-telephone-hotline or 800–656–4673 (24/7)

VictimConnect: The VictimConnect Resource Center is a referral helpline where crime victims can learn about their rights and options confidentially and compassionately.
https://victimconnect.org or 855–484–2846 (12:00–5:00 p.m. E.T.)

StrongHearts Native Helpline: StrongHearts Native Helpline is a safe domestic, dating, and sexual violence helpline for American Indians and Alaska Natives, offering culturally appropriate support and advocacy daily from 7:00 a.m. to 10:00 p.m. C.T. Anonymous and confidential, callers reaching out after hours may connect with The National Domestic Violence Hotline, a non-Native-based 24-7 domestic violence helpline by selecting option one.
https://www.strongheartshelpline.org or 844–762–8483 (7:00 a.m.–10:00 p.m. C.T.)

Alzheimer's Association Helpline: The Alzheimer’s Association 24/7 Helpline is available around the clock, 365 days a year. Through this free service, specialists and master’s-level clinicians offer confidential support and information to people living with the disease, caregivers, families, and the public.
https://www.alz.org/help-support/resources/helpline or 800–272–3900 (24/7)

Gay, Lesbian, Bisexual, and Transgender (GLBT) National Senior Hotline: We provide a safe space that is anonymous and confidential where our senior callers can speak on many different issues and concerns including, but not limited to: gender and/or sexuality identities, coming out issues, relationship concerns, workplace and living condition issues, HIV/AIDS anxiety, safer sex information, suicide, isolation, community involvement, and much more.
https://www.glbthotline.org/senior-hotline.html or 888–234–7243 (Mon–Fri 4:00 p.m.–12:00 a.m. E.T.; Saturday 12:00–5:00 p.m. E.T.)

FraudSupport.org: FraudSupport.org is a program created by the Cybercrime Support Network to assist individuals and small business cybercrime victims. FraudSupport.org will lead cybercrime victims through the Report, Recover, and Reinforce process after an incident occurs.
https://fraudsupport.org

Identity Theft Resource Center (ITRC): The ITRC is a nonprofit organization established to support victims of identity theft in resolving their cases and to broaden public education and awareness in the understanding of identity theft, data breaches, cybersecurity, scams/fraud, and privacy issues.
https://www.idtheftcenter.org or 888–400–5530 (9:00 a.m.–8:00 p.m. E.T.)

HelpWithMyBank.gov: HelpWithMyBank.gov is an official website for the Office of the Comptroller of the Currency (OCC) that was established to help you find answers to your questions regarding national banks and federal savings associations.
https://www.helpwithmybank.gov or 800–613–6743 (Mon–Fri 8:00 a.m.–8:00 p.m. E.T.)

Date Created: March 18, 2021