Description of original award (Fiscal Year 2017, $1,062,636)
Through the OVC FY 2017 Vision 21: Advancing the Use of Technology to Assist Victims of Crime solicitation OVC seeks to support organizations which demonstrate innovative strategies to create, expand, or enhance use of technology initiatives on a national scale to improve response, services, and access for victims of crime. OVC seeks to address three areas, which may intersect depending on the applicant's proposed activities and project strategy. These are: 1) Coalition building; 2) Development of new national apps or creation of other technology platforms designed to serve victims of crime, including updates and maintenance for the length of the award; and 3) Expanding or enhancing (including updates and maintenance) existing service and hotline digital, online, text platforms and apps that use technology to provide services, referrals, tools, and information to victims of crime.
The National Domestic Violence Hotline(NDVH) will work with Civis Analytics and an Advisory Committee of state and territorial domestic violence coalitions, state administrators of federally funded victim programs, and other stakeholders to upgrade their online chat and text capabilities to integrate with Salesforce, their Cloud computing service and software platform. The goal of project is to increase service provision, reduce wait times, and improve data collection to allow the efficient creation of state and territorial data portals and the ability to create automated impact reports. These portals and impact reports will assist the field with understanding demographics, trends, and service gaps for victims.