Creating a Trauma-Informed, Hope-Centered Case Management System for Family Justice/Multi-Agency Centers and Other Victim Services Providers

The Office for Victims of Crime is committed to enhancing the nation’s capacity to assist crime victims and provide leadership in changing attitudes, policies, and practices to promote justice and healing for all victims of crime. Through the Advancing the Use of Technology to Assist Victims of Crime solicitation, OVC seeks to support organizations which demonstrate innovative strategies to create, expand, or enhance the use of technology initiatives on a national or nationally replicable scale to improve response, services, and access for victims of crime. OVC will support projects across a variety of technology platforms that could include, but are not limited to: 1) the development of new national app(s) or creation of another technology platform designed to serve victims of crime, including updating and maintenance for the length of the award; 2) the development of regionally focused app(s) or creation of another technology platform designed to serve victims of crime; or 3) the expansion or enhancement of existing services and/or hotlines on digital, online, or text platforms or an app that uses technology to provide services, referrals, tools, and information to victims of crime.

With this award, the Alliance for HOPE International proposes to create a comprehensive Case Management System (CMS) to streamline and standardize client intake and service delivery processes at Family Justice and Multi-Agency Centers and other victim service provider organizations. Based on a Salesforce Platform the SMS will allow for further coordination between individual agencies within Centers, create easier access to services for clients, and allow for data aggregation at the national level to improve service delivery and effectiveness for survivors. This project also proposes to build on a current OVC initiative “Creating Pathways to Justice, Hope and Healing Polyvictimization Demonstration Initiative by integrating the Polyvictimization Assessment Tool into the Intake and Assessment process of the CMS, allowing Centers to quickly assess victims’ needs, streamline referrals, and automate and track effective service delivery.

CA/NCF