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Resources and Support for the Victims in Buffalo, New York

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OVC joins President Biden and Attorney General Merrick B. Garland in mourning the victims of the shooting at the Tops Friendly Markets supermarket in Buffalo, New York on Saturday, May 14, 2022.

The following resources may be able to help victims, their families, and the community during this difficult time.

Resources are also available to help victim service providers, law enforcement, first responders, and community and faith leaders responding to this tragedy.

Victim Helplines

NY Project Hope Line

The NY Project Hope Line is a free, confidential crisis hotline for mental health support that connects New Yorkers with the resources they need. Call the NY Project Hope Line at 844-863-9314 to speak to a crisis counselor, 7 days a week from 8:00 a.m. to 10:00 p.m. eastern time.


VictimConnect is an OVC-funded service that offers confidential assistance to victims of crime. Trained specialists are available to help you locate services in your area, including mental health counseling, legal services, and more. Contact VictimConnect from 9:00 a.m. to 5:00 p.m. eastern time at:

Phone: 855-4-VICTIM (855-484-2846)
Chat: https://chat.victimsofcrime.org/victim-connect
Dial 711 and VictimConnect staff can provide services through an interpreter in more than 200 languages, and to hearing- and speech-impaired individuals.

Disaster Distress Helpline

The Disaster Distress Helpline, funded by the Substance Abuse and Mental Health Services Administration, is a national hotline dedicated to providing year-round disaster crisis counseling.

This 24/7 toll free, multilingual, crisis support service is available to residents in the United States and its territories who are experiencing emotional distress related to natural or human-caused disasters, including incidents of mass violence. Call or text the hotline at 800-985-5990.

Victim Compensation

New York’s Crime Victims' Compensation Program, funded in part through the OVC-administered Crime Victims Fund, may help offset a victim’s financial burden related to funeral, mental health, medical, and other expenses. Following is contact information for this program:

New York State Office of Victim Services
Phone: 800-247-8035
Email: https://ovs.ny.gov/contact

The National Action Network has offered to cover any additional funeral expenses for the families of the victims of the shooting and New York State is closely coordinating to ensure that the money is getting to those who need it.  

The Erie County District Attorney's Office and other funded programs through the New York State Office of Victim Services are working to access compensation programs to help families affected by the shooting. 

Erie County District Attorney's Office
Phone: 716-858-2400
Hours of Operation: Monday through Friday from 8:30 a.m. to 5:00 p.m. eastern time (messages left outside of the listed hours will be monitored).

National Mass Violence Victimization Resource Center

The mission of the OVC-funded National Mass Violence Victimization Resource Center is to improve community preparedness and the nation’s capacity to serve victims recovering from mass violence through research, planning, training, technology, and collaboration. In response to the shooting, the NMVVRC compiled a list of resources that may be helpful to everyone in Buffalo. Additional NMVVRC materials are highlighted in sections below. 


Date Published: May 16, 2022