Office for Victims of Crime
International Terrorism Victim Expense Reimbursement Program Report to Congress
NCJ # 239201

Future Program Needs and Improvements

Although important achievements have been made through the establishment of ITVERP, we must continue to ensure that resources are made readily and easily accessible to victims and their families. During this past year, OVC has learned valuable information that will guide future enhancements to ITVERP.

First and foremost, customer service and communication with claimants is paramount. OVC will continue to improve customer service, including reviewing the ITVERP claim process and improving staff communication with victims and their families applying for reimbursement. Additionally, OVC recognizes the importance of collaborating with other agencies and organizations and will continue to expand its partnership network.

As OVC continues to assist victims and their families in the aftermath of international terrorist incidents, it is necessary for ITVERP to further refine and enhance its outreach and customer service efforts. In the coming year, OVC will focus on enhancing several program areas, including outreach efforts to victims of terrorist incidents occurring outside the United States and their families, coordination with state compensation programs, and coordination with other federal agencies and organizations.