Frequently Asked Questions

ITVERP Expense Reimbursement Categories and Limits

Medical Expenses (including dental and rehabilitation costs) - Victim’s medical care, including treatment, cure, and mitigation of disease or injury; and replacement of medical devices, including, but not limited to, eyeglasses or other corrective lenses, dental services, prosthetic devices, prescription medication, and other services rendered in accordance with a method of healing recognized by the jurisdiction in which the medical care is administered. Victim’s cost for physiotherapy, occupational therapy, counseling, upgrading of job skills or training for a different career, and workplace, vehicle, and home modifications. Up to $50,000

Mental Health - Victim’s mental health counseling costs, including those incurred by victims determined to be incompetent, incapacitated, or are deceased as well as certain family members and minors. Up to $5,000 for up to 12 months

Property Loss, Repair, or Replacement - Includes crime scene cleanup and the replacement of personal property (not including medical devices) that is lost, destroyed, or held as evidence. Up to $10,000

Funeral and Burial - Includes the cost of disposition of remains, preparation of the body and body tissue, refrigeration, transportation of remains, cremation, procurement of a final resting place, urns, markers, flowers and ornamentation, costs related to memorial services, and other reasonably associated activities. Up to $25,000

Miscellaneous - Temporary lodging up to 30 days, local transportation, and telephone costs, etc. Emergency travel includes two family members’ transportation costs to the country where the incident occurred to recover the remains, care for the victim and dependents, accompany the victim receiving medical care abroad and returning to the United States, and attend to the victim’s affairs in the host country. Up to $15,000

Expenses Eligible for Reimbursement - ITVERP is a payer of last resort. All other forms of support or assistance must be exhausted before ITVERP can be of assistance. If eligible, international terrorism victims may be reimbursed for expenses directly associated with that victimization. Expense categories include the following:

Generally, an applicant must submit copies of receipts to have their expenses reimbursed when their ITVERP application is submitted. Often this is not possible. If you do not have receipts, you may submit an itemized list of expenses certifying and attesting that original receipts are unavailable and that what is listed in the application is true and correct to the best of the applicant’s knowledge.

Visit the ITVERP microsite to learn more and apply.

An Itemized Application - For applicants who have not already submitted an ITVERP claim.

A Supplemental Application - For applicants who have already submitted an ITVERP claim and are requesting additional reimbursement for out-of-pocket expenses not previously claimed or expenses that have changed since the first application (e.g., bills received late or newly required services).

An Interim Emergency - For applicants seeking funds for an immediate need, such as medical treatment, short-term lodging, or emergency transportation. Emergency applications are designed to avoid the substantial financial hardship likely to arise from delayed reimbursements. This type of application is processed at the discretion of the OVC Director.

In Progress: You started an application, but have not yet submitted it.

Submitted: Your application has been submitted to the ITVERP Program for review.

Pending Incident Designation: This incident has not yet been designated as a terrorist attack for the purposes of ITVERP and is being reviewed further for an official designation. 

Processing: Your application and expenses are being verified for eligibility and final determination.

Approved: Your claim has been approved, and information regarding your payment will be provided.

Denied: Your claim has been denied, and information regarding the denial will be provided.

A legal representative is someone that the claimant chooses to speak to International Terrorism Victim Expense Reimbursement Program (ITVERP) on their behalf regarding their application.

There may be services available within your state of residence to cover expenses not covered by the International Terrorism Victim Expense Reimbursement Program (ITVERP). Please refer to our Help for Victims: Help in Your State page.

A Third Party Payer is someone other than the claimant who has paid for the expense. As International Terrorism Victim Expense Reimbursement Program (ITVERP) only allows one claim per victim, expenses paid for by a third party must be identified.

If you are trying to complete your International Terrorism Victim Expense Reimbursement Program (ITVERP) application from a mobile device, you may experience issues with resolution and uploading. Please contact an ITVERP Case Manager for assistance at 1–800–363–0441.

If you have any additional questions regarding the status of your application, please contact an ITVERP Case Manager at 1–800–363–0441 or [email protected].

ITVERP is authorized to reimburse eligible victims of acts of international terrorism that occur outside the United States for expenses incurred as a direct result of their victimization.

Eligible persons include:

• U.S. citizens.
• U.S. employees.
• U.S. contractors of the federal government, including foreign nationals.
• The victim must have been a U.S. citizen or foreign national working for the U.S. government at the time of the terrorist incident in order to be eligible.

When a victim is deceased, a minor, or is incompetent or incapacitated, a family member (spouse, parent, child, sibling, or other person, at the discretion of the OVC Director) or legal guardian may apply for and receive reimbursement on behalf of the victim. A victim, family member, or legal guardian who applies for ITVERP reimbursement is referred to as a claimant.

You can learn about the signs associated with child abuse and neglect by viewing the Child Welfare Information Gateway fact sheet, What Is Child Abuse and Neglect? Recognizing the Signs and Symptoms.

If you need to report a case of suspected child abuse or neglect, each state designates specific agencies to receive and investigate reports of suspected child abuse and neglect. Typically, this responsibility is carried out by Child Protective Services (CPS). For information or assistance with reporting, please call the Childhelp National Child Abuse Hotline at 800–4–A–CHILD (800–422–4453) or contact your local CPS agency.

Additional state contact information is available from the Child Welfare Information Gateway website.

Some victims of crime file a civil suit against their offender or a third party to try to recover financial losses resulting from a crime. This is different from a criminal case that the state prosecutes to determine guilt.

In addition, if your case goes to criminal trial and the defendant is found guilty, you may want to make an inquiry with your attorney about requesting restitution during sentencing.

If you are the victim of a crime and are interested in receiving a referral for a civil attorney, you may request assistance through the National Crime Victim Bar Association by completing an online questionnaire.