Frequently Asked Questions

Yes. For each expense category, an individual claim cannot exceed the following amounts:

Individuals are not eligible to apply for AEAP, but U.S. citizens who have suffered direct physical or emotional injury from an act of terrorism occurring outside the United States, and family members of U.S. citizens killed by such an act, are eligible to apply for financial reimbursement for qualifying expenses through ITVERP. Qualifying expenses include medical expenses, mental health care costs, property loss, repair, or replacement, and funeral and burial costs. For further information about ITVERP, visit the ITVERP website.

Once your eligibility is determined and all required supporting documents are received and collateral sources and expenses are verified, ITVERP then prepares your application for final submission to and review by the OVC Director. The OVC Director makes the final determination about payment awards and denials.

Processing time varies. The application process involves verification of expenses and whether the expenses have been paid by other sources. This involves identifying providers, obtaining their contact information, and verifying services provided and/or amounts of coverage. Sometimes unique issues arise that have policy implications and require additional time for adequate consideration. Other times the application process involves contacting multiple government entities to verify essential claim information which can also take additional time depending on what information is needed.

Yes. Generally the filing deadline is 3 years from the date of the terrorist incident. However the deadline may be extended at the discretion of the OVC Director, based on good cause.

A collateral source is another source of payment for expenses. Because ITVERP can only provide reimbursement for expenses that are not otherwise paid by another source, such as health insurance coverage or state crime victim compensation benefits, ITVERP has to confirm that each requested expense for reimbursement has not already been paid or should have been paid, by another source.

If you do not have the required documentation to show you incurred the expense that you are requesting reimbursement for, you must explain why you don’t have the documentation and provide an itemized, detailed description of each expense and how you determined the estimated value. ITVERP only reimburses for the cost of the item at the time of purchase—not at the time of loss. You must sign under penalty of perjury that your statements are true and correct to the best of your knowledge.

Copies of valid government issued identification, official documentation showing your relationship with the victim if you are the parent or spouse, copies of receipts of items lost or destroyed, insurance and service provider information as well as detail about each expense.

Yes. Please call the ITVERP Resource Center toll free at 800-363-0441. ITVERP staff is available between 8:30 a.m. and 5:30 p.m., eastern time. If they are busy helping someone else, or if you happen to call outside the hours of operation, please leave your name, phone number, a brief message and a good time to reach you.

Yes. If you have additional expenses or on-going expenses directly related to the terrorist incident, you may submit a supplemental claim(s).