Have you ever had a staff member who, despite your best efforts to guide and instruct him or her over time, did not react, respond, or perform as expected? This type of situation can be very challenging to supervisors, managers, and executives as it impairs productivity and cooperative workplace relations.
In this webinar, which is the third installment of a three-part series, Dr. Ed Sherman will delve deeply into the topic of dealing with challenging staff members. The concepts discussed in the previous two webinars will be refreshed so that participants who did not attend either or both parts will be aware of the principles and strategies to reduce the number of stressful interactions and produce improved results. Additionally, more complex and resolution-resistant situations will also be explored.
The situations discussed will include those in which efforts have already been made with a staff member or work group that did not produce the desired result, and those where there is concern about an escalating series of behaviors that may create an apprehension-filled atmosphere and thoughts about potential safety issues. Dr. Sherman will lead participants through steps that can help reduce workplace tension, fulfill procedural requirements, and promote the restoration of a stable and productive work environment.
At the end of the presentation, the learner should be able to:
- Understand the concept of the innate wisdom they have built inside them.
- See how they can utilize it as their own personal GPS, guiding them into swift effective actions to solve problems.
- Have an example of what the application of these concepts and principles looks like in real-time for them.
- Have a new level of confidence and trust in themselves, and stop second guessing their ability to make good decisions.
- Get more done in less time, by eliminating the time spent overthinking decisions.