Victim Services Unit Supervision Considerations and Strategies

Law Enforcement-Based Victim Services 2025 Webinar Series

Learn about other webinars in the Law-Enforcement-Based Victim Services Webinar Series.

Presenters

Amy Durall, Office for Victims of Crime Fellow 

Amy Durall is currently a Fellow with the Office for Victims of Crime (OVC). The fellowship centers on law enforcement response to victims and law enforcement-based victim services. 

Prior to joining OVC, Amy served as a Senior Project Manager with the International Association of Chiefs of Police. Her portfolio included contributions to the Sexual Assault Kit Initiative, Enhancing Law Enforcement Response to Victims, Law Enforcement-Based Victim Services, Documenting and Advancing Promising Practices in Law Enforcement Victim Support, and Research and Evaluation of Victims of Crime. 

Amy has served as a Victim Services Director for two separate law enforcement agencies with both agencies receiving national recognition for victim services during her tenure. She has also served on local and national committees focused on multidisciplinary and collaborative response to victims. To augment this direct practice experience, Amy founded Integrity Institute LLC to advance the prioritized focus on the rights, responses, and resources for individuals impacted by crime and crisis circumstances. She has served as a consultant on projects aimed at criminal justice system intersections and enhanced victim response and as a key member of assessment teams for law enforcement agencies exploring response to violent crime and engagement of crime victims with the justice system.

Amy has enjoyed over 35 years of social service experience with a variety of populations to include: youths and adults with developmental, emotional, and cognitive disorders, adults with mental health disorders, incarcerated adults, protective services for children and adults, and those who have experienced physical violence, sexual violence, criminal victimization, and crisis circumstances. Amy holds a master’s degree in Psychology and was accepted into the Psi Chi Honor Society. She has received specialized certification in the instruction of Victimology, Grantsmanship Essentials, and Crisis Intervention Training and routinely provides consultation and training to law enforcement personnel, community service organizations, and allied partners of multiple disciplines.

Lorraine Goldberg

Sergeant Lorraine Goldberg supervises the Victim Advocate Unit and the Domestic Violence Unit in the Criminal Investigations Division of the Loudoun County Sheriff’s Office. Her professional experience includes five years with the LCSO, as well as previous career as a professor of English Literature and Composition.

Sergeant Goldberg is a certified graduate of the Training Institute on Strangulation Prevention. She is a recipient of the Unsung Heroes Award from the Virginia Office of the Attorney General, the Director’s Commendation Award from Northern Virginia Criminal Justice Training Academy, and several Empact Awards from the Loudoun County Sheriff’s Office. Sergeant Goldberg holds an M.A. in English Literature from Saint Louis University and a Máster en Estudios Culturales y Literarios Anglo-Norteamericanos from La Universidad Autónoma de Madrid.  In her spare time, Lorraine enjoys gardening and helping her family with farm chores.

Shardal Rose

Shardal Rose is the Director of Victim Services for the Baltimore City Police Department. In 2022, she was hired to expand the Victim Services Unit and to oversee victim services professionals and programs such as the witness relocation unit.

Ms. Rose has provided victim advocacy and support for the past 7 years. Ms. Rose began her career in law enforcement with the Charlotte-Mecklenburg Police Department (CMPD) as a Dispatcher. In 2017, Ms. Rose joined the CMPD Victim Services Unit servicing families of homicides and traffic fatalities. Ms. Rose was essential in creating the first unit budget, policies, and procedural manual, and was responsible for training new staff members.