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New Publication on Using Technology to Communicate with Victims


Video calls, web chats, and other forms of virtual communication have become mainstream and offer opportunities to enhance victim services delivery. However, using technology to effectively communicate with victims and witnesses requires more than choosing the right software.

A new publication is available to help law enforcement-based victim service providers assess their readiness to use virtual communication technologies. Establishing or Enhancing Law Enforcement-Based Victim Services – Using Technology to Communicate with Victims offers step-by-step guidance focusing on identifying policies and practices, making key decisions and adapting policies, and training personnel. It also offers links to additional resources to help agencies make informed decisions.

Explore how your agency can use technology to help victims and witnesses access information and services.

Read the publication

This publication was jointly produced by the International Association of Chiefs of Police and National Network to End Domestic Violence.

View additional resources for law enforcement-based victim service providers on the International Association of Chiefs of Police website.

Date Created: December 15, 2021