Module 4: Providing Services
Putting Skills To Work
Every service call will be a bit different, but some tried-and-true routines can help ensure that you give crime victims the consistent and effective help they need.
Anatomy of a Victim Service Call: The Steps
- Get the facts.
- Listen actively.
- Give support.
- Identify needs.
- Identify and mobilize resources.
- Tie up loose ends.
- Follow up.
Review one of the case studies from the Service Call Role Plays—which describe fictional, but typical service calls—and consider how you would have reacted in the same situation.
