Publication Date: April 2009

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Resources

Forms and Handouts

• Sample Volunteer Application Form
• Sample Training Agenda
• Crime Scene Record
• Service Record/Volunteer Notes
• Monthly Activity Report
• Exceptions Report (Problems, Complaints, Compliments)
• "Getting to Know You" Icebreaker
• Crime in America
• The Criminal Justice Process
• What Do Victims Want?
• The Effective Good Samaritan
• Ethics and Confidentiality
• Exercise 1; Value Voting
• Exercise 2: Ethical Decisionmaking
• The Road to "Normal"
• Factors Affecting Recovery
• Basics of Good Communication
• "Feeling Word" Vocabulary
• Victim Service Call Role Plays
• The Good Samaritans First Aid Kit
• General Guidelines for Volunteers
• Serving Specific Victims
• Keeping Track (forms and paperwork)
• Symptoms of Severe Stress: A Checklist
• The "Burn Out" Club
• The Cure: Refueling

Office for Victims of Crime
810 Seventh Street NW., Washington, DC 20531
The Office for Victims of Crime is a component of the Office of Justice Programs, U.S. Department of Justice.